One of the best ways to increase customer loyalty is to research customer experience (CX), identify weaknesses, and use this information to improve marketing policy. Read on to learn the essence of such research, its advantages and challenges, and the methods used for such studies. What Does Customer Experience Research Mean Customer experience research is the collection of information about all customers' contact points with the product, brand, and company. According to Zendesk, in 2023, customer experience was the decisive...