7 Best AI Chatbots in 2024

The best AI chatbots in the world irrevocably change the e-commerce market, increasing business efficiency and facilitating its scaling. ChatInsight statistics show that at the beginning of 2024, almost 91% of US online stores are using intelligent chatbots that can handle more than 70% of customer requests on their own. On a global scale, this means saving an incredible 2.5 billion working hours per year! So, the arguments in favor of the new technology are undeniable. All that remains is to choose the best service.

TOP-7 AI Chatbots

Our list includes ready-made web applications that allow you to connect a virtual assistant with little or no effort. We're sorry to say that super-tech ChatGPT, Google Bard, and Microsoft Copilot are too complex for practical use in an ordinary online store. So, we have selected the following AI chatbots for business:

Let's take a closer look at each of them.

1. Tidio

Link: https://www.tidio.com/

Tidio is one of the best services on the market. It allows you to combine communication with chatbots and technical support specialists. Specialists can monitor the dialog to control the situation or receive notifications when a particular trigger is activated. This allows them to interfere only in case of unforeseen difficulties or at the final stage of the sales funnel, saving a lot of time. 

Tidio allows you to place simple polls in the chat window to clarify customer requests and increase the bot's efficiency from the very moment the dialog starts. The artificial intelligence Lyro AI can work in various scenarios—from receiving requests and providing information to active sales and product selection advice. It speaks 7 languages, so there is no need to increase costs when entering foreign markets.

Advantages and disadvantages

Pricing policy

The best AI chatbot can be tested for free with a limit of 50 dialogs per month. The basic version of the service costs $29 per month, and you will have to pay another $39 to connect artificial intelligence.

2. Watermelon Pulse

Link: https://watermelon.ai/ 

While competitors are limited to the publicly available GPT-3.5 generative model, this service uses the latest version—GPT 4 Turbo. It is faster, more accurate, and has more features, including web page parsing. The developers claim that their chatbot can handle 96% of e-commerce requests, minimizing the workload of sales and customer support services. 

A nice feature of Watermelon Pulse is the availability of all the necessary tools in one window. Without leaving it, you can view customer data, transfer a dialog to another employee, or access correspondence for the entire workgroup. You can also view a list of all requests - active, closed, or requiring immediate attention.

Advantages and disadvantages

Pricing policy

Watermelon offers a free demo of its product, which can be booked upon a scheduled appointment. The basic plan costs $99 per month.

3. Chatfuel

Link: https://chatfuel.com/

Chatfuel is one of the top AI chatbots for multichannel communications. It can be connected to your online store and used in WhatsApp, Instagram, and Facebook Messenger. Moreover, the developer is an official partner of Meta. Thanks to this, the bot receives a checkmark icon next to its name, increasing the business's reputation.

Chatfuel gives customers a selection of the optimal communication channels without limiting the correspondence to a window on the website. It will be very convenient if most customers visit the site from mobile gadgets. If you use Chatfuel on social media and instant messengers, make sure your website audience knows where to go for help. That's where Claspo comes into play. Our pop-ups can include clickable buttons that quickly take site visitors to the chosen communication channel, where they will be met by your chatbot (or customer service representative).

In this case, the advantage of using pop-ups is that they can appear at the right moment. For example, if a visitor has been inactive on the site for a long time, browses the price page for a long time, or clicks the "Learn more" button, they probably need help. So, a pop-up with a list of available ways to contact the company can be very appropriate.

Advantages and disadvantages

Pricing policy

Chatfuel offers two different subscriptions. Intelligent bots for Facebook and Instagram cost $14.39 for the first 500 dialogs per month and $0.03 for each additional one, and for WhatsApp, $29.49 and $0.02, respectively.

4. Customers.ai

Link: https://customers.ai/

This service's unique feature is that it allows you to identify anonymous website visitors. It uses data from open sources, the company catalog, and information collected with consent, so everything is 100% legal. The developers promise that this will increase the speed of filling the database by 10 times and reduce the cost of customer acquisition by 93%.

Then, one of the best AI chatbots focused on cross-selling, upselling, and remarketing comes into play. It forms the optimal communication tactics using data on customer behavior, requests, and communications. The bot can work at all stages of the sales funnel, from expanding the target audience to direct conversion.

Advantages and disadvantages

Pricing policy

Customers.ai has a free 7-day subscription that allows you to identify 500 contacts. The full version costs $199 per month.

5. DialogFlow

Link: https://cloud.google.com/dialogflow

DialogFlow is a Google service that uses the company's technical infrastructure and unique artificial intelligence models. Thus, it has no problems with speed and accuracy. Additional training helps to overcome "machine hallucinations" typical for generative AI. 

The Google chatbot is very effective but still more difficult to use than the chatbots of most competitors, so it is more suitable for medium and large businesses with their own IT services. They will have access to their own development environment with visual designers to control complex algorithms, database editing tools, and analytics systems. 

Advantages and disadvantages

Pricing policy

Google DialogFlow does not have a subscription fee. Instead, you will have to pay $0.007 for each text message and $0.06 for each minute of voice chatbot operation.

6. Botsify

Link: https://botsify.com/

Botsify is one of the best AI chatbots for beginners. Its developers emphasize ease of use. No programming knowledge is required at all, and it is enough to understand algorithms at a basic level. All you need to do is drag and drop ready-made blocks into the development area and choose their settings in the context menus. Anyone who has mastered Microsoft Excel will definitely have no problems with this application. 

Despite its simplicity, Botsify has a wide range of functions. It is suitable for sales, customer service and support, lead generation, and contact data collection. The bot integrates into the most popular social networks and messengers, including Telegram and WhatsApp.

Advantages and disadvantages

Pricing policy

The platform offers a 14-day trial period. After that, you can choose one of two options: self-development of chatbots for $49 per month or ordering turnkey virtual assistants for $149 per month.

7. ActiveChat

Link: https://activechat.ai/

ActiveChat is another simple solution based on a visual chatbot builder. The developers promise a more flexible approach to building dialogs compared to competitors. According to them, this allows saving up to 54% of the support team’s working time and reducing the cost of customer acquisition by 35%. 

One of the unique solutions underlying this top AI chatbot is a user intent detection function. It allows you to determine what the customer is looking for and choose the right communication tactics. If the bot sees that a user is too impatient or too aggressive, it will instantly alert the support staff.

Advantages and disadvantages

Pricing policy

ActiveChat is available as a one-time license purchase with no monthly payments. However, the prices are high: $4,995 for an all-in-one solution and $14,995 for access to open source for independent development.

Embrace the AI world with Claspo

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