Customer Feedback Software

Boost Your Business Growth with a Free Customer Feedback Tool

To create a successful product, companies need a customer feedback tool that translates opinions into clear priorities. You are one step ahead of your rivals if you are listening to your clients. By using feedback widgets for websites, you may get real-time data, spot patterns across the customer journey, and develop experiences that entice consumers to return. With the help of Claspo's customer feedback tool, SaaS and eCommerce team members may establish an ongoing feedback loop that drives expansion.

Why collect customer feedback

Businesses claiming that they put customers first and foremost won’t surprise anyone. However, if you happen to ask them how they know what their customers want, most of them will rely on their own fantasies and assumptions. Without a way to collect feedback, businesses do business for themselves, not for real customers. Such simple things as feedback management, surveys, polls, and ratings across various touchpoints can give you a clear picture of what makes a customer experience. All you need is client feedback software for your website to:

• Improve customer experience: Feedback forms can be there when your customers face a negative experience, and collect hidden customer pain points and opportunities you might have overlooked.
• Support data-based decisions: Regardless of whether you are a beginner or already an established mogul, every decision must be backed up by data. Customer feedback software can collect this data for you. 
• Close the feedback loop: The only way to show that you hear and feel your customers is to actually improve your services and products the way they expect it from you. In short, asking, listening, and acting helps you build trust and makes customers feel valued.

Every response matters. Every opinion helps to improve the customer experience management procedure, whether you’re asking for a star rating, collecting product feedback after a feature release, or doing Net Promoter Score (NPS) surveys. The right client-oriented customer feedback tool can skyrocket loyalty and retention rates.

How to turn feedback into an action plan

Now, let’s say you’ve chosen the best customer feedback tool for your site to collect user opinions. What’s next? As you may have guessed, collecting responses is just the first brick. What matters even more is how you manage and use what your clients tell you. 

Let’s take a closer look at how to turn words into action with Claspo’s user feedback software. First, Claspo’s user feedback widgets are embedded on your site, no HTML or web development skills needed. There, they collect feedback in various formats: quick star ratings, detailed texts, polls, and even expressive emojis.

Next, once responses start stacking, you need to analyze feedback. Being one of the best customer feedback apps in the niche, Claspo’s feedback tool can collect responses on the web and store all customer insights in one place. You can use the Claspo dashboard to spot trends without juggling spreadsheets or third-party tools. This way, instead of speculating what your customers need, you can base decisions on evidence. 

Another important step — make insights and workflow meet. Because information alone won’t change anything. This is why Claspo's customer feedback service can collect feedback on your website and integrate results into your flow, tools like CRM, helpdesk, or analytics tools. This cross-software integration means sales can see NPS scores linked to specific accounts, support can receive customer complaints in real time, and marketing can track product feedback simultaneously with campaign performance.

After you are done with integration, your task is to automate website follow-ups with your user feedback app. This will help you improve customer support and close any gaps quickly and effectively. Just think of it: instead of disappearing into another spreadsheet, a low rating can trigger an alert to your support team, or a positive review can signal to invite a customer to a loyalty program. This is where words become results.

Why Claspo is the best client feedback software for your product or service

Unlike traditional online survey platforms, Claspo’s client feedback software was built for modern eCommerce and SaaS teams that need speed and flexibility. With over 100 feedback templates, drag-and-drop customization, and built-in analytics, it’s a complete customer feedback platform.

• Easy to set up: Create and launch a survey in minutes.
• Engaging for users: Multi-step forms, emoji reactions, and quick polls encourage responses.
• Secure by design: Privacy controls and anonymity options make customers feel safe sharing.
• Designed for action: Customer data flows directly into your workflow, so insights never stay siloed.

The result? Higher response rates, deeper user feedback, and a better ability to improve customer experience continuously. 

Start building better experiences today

Your customers are already telling you what they need — the only question is whether you’re listening. With so many feedback tools on the market, Claspo’s feedback platform stands out. With it, you can capture client opinion online, analyze website feedback, and act on customer feedback and product insights in real time. From NPS surveys to visual feedback forms, every widget is designed to keep the feedback loop alive and support long-term loyalty.

By integrating a customer feedback tool into your digital workflow, you ensure insights flow directly into daily operations. Ready to make feedback your growth engine? Start free today and see how Claspo’s customer feedback platform transforms user experience management into a competitive edge.