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Terms of use for the Claspo.io service

General Rules

Date: 08/15/2025

Provider: CLASPO INC., 3524 Silverside Road, Suite 35B, Wilmington, Delaware 19810, USA

Before creating an account, please carefully read these Terms of Use (“Terms”) to clearly understand user obligations designed to ensure legality and effective communications. These Terms define the conditions under which you may use the Service and how we will handle your account while you are a Customer. If you do not agree with these Terms, you must immediately stop using the Service.

Questions? Email support@claspo.io. Please also review our Privacy Policy, which is binding.

1. Definitions
  • Terms — this public contract granting access to the Service’s functionality under the conditions set out here.
  • Service — the Claspo online platform (https://claspo.io), a software-and-hardware solution for creating, configuring, managing, and analyzing pop-up forms, available to the Customer via the Internet.
  • Acceptance — the Customer’s full and unconditional acceptance of these Terms by registering and/or using the Service.
  • Customer — an individual or legal entity with full capacity that has accepted these Terms to access the Service.
  • Provider — CLASPO INC., which grants access to the Service and provides technical and administrative support.
  • Supplementary Services Agreement — an agreement between the Provider and the Customer covering individualized services beyond the Service’s core functionality.
  • Account — the Customer’s unique account created during registration to identify and authorize the Customer.
  • Registration — the completed process of filling out the registration form on the Service website to create an Account.
  • Plan — the scope of Service features available to the Customer under a selected pricing plan. Plan terms are publicly available on the Website.
  • Content — any data, materials, and other items the Customer places in the Service using the provided functionality.

2. Nature of These Terms (Public Offer)

The Service is specialized software accessed via the Internet at claspo.io (the “Website”) and enables, among other things, the creation, editing, and management of pop-up form templates. This document is an official public offer from the Provider addressed to an unlimited number of persons to conclude an agreement for access to the Service under the conditions below.

Registration and/or any use of the Service constitutes full and unconditional acceptance of these Terms and is equivalent to a written agreement between the Customer and the Provider. The Provider grants access by creating and administering the Customer’s Account.

By clicking to register, you (the company, organization, or capable individual whose data are submitted) accept these Terms and agree to use the Service accordingly. If an individual subscribes on behalf of a Customer, that person represents and warrants they are authorized to do so.

These Terms are deemed concluded upon Registration. Each party represents and warrants it has the capacity and authority to enter into and perform this agreement.

If you do not agree with any provision, do not register and do not use the Service. We may deny requests, registrations, or subscription applications for any or no reason, except where such refusal is unlawful.

Governing Law: Substantive law of the State of Delaware, USA.

3. Description of Service Use

The Provider grants access by creating an individual Account and supplying login details (link, username, administrator password). After access is granted, the Customer can:

  • create pop-up forms with full layout customization;
  • test widget display in real time;
  • auto-correct email address errors;
  • target widget display by user language and location;
  • automatically adapt to mobile devices;
  • view widget KPI analytics, including for SPA sites;
  • run A/B tests;
  • schedule campaigns with automatic start/stop;
  • integrate with Google Analytics.

3.1 Prohibited Users and Content

The Provider may refuse access or block an Account if the Customer:

  • represents an organization or person whose activities or statements directly/indirectly encourage violence, incite hatred, or threaten physical harm;
  • is associated with organizations classified as extremist, radical, or contrary to fundamental legal principles;
  • conducts activities from or makes payments originating in the Russian Federation, Republic of Belarus, and/or North Korea;
  • exhibits aggression, disrespect, or offensive behavior toward the Provider or its employees;
  • posts, promotes, or is otherwise associated with content related to: pyramid schemes, unlicensed software, cryptocurrencies/monetary surrogates, online casinos, betting, microfinance organizations, debt collection agencies, pornography, politics, religion, and other topics conflicting with the Provider’s policy;
  • Deceptive or Fraudulent Content. This includes fake social proof widgets, false testimonials, misleading statistics, scam promotions, or any content designed to deceive or defraud end-users.

Also prohibited: advertising materials, publications, mailings, subscriptions to print media, goods, or other items that are not directly related to the owner of the domain where the Service is used

3.2 Service Restrictions by Territory

The Service is not provided to users registered in or operating from the Russian Federation, Republic of Belarus, or North Korea. Registration or payment attempts from such users are automatically blocked.

4. Technical Requirements

We guarantee operation on the latest official versions of Internet Explorer, Mozilla Firefox, Google Chrome, and Safari. To use the Service, you need a device with Internet access, email, and a browser with Flash-supporting plugins, with cookies enabled and JavaScript active. You acknowledge the Service is not responsible for ensuring these settings and that the quality of files sent/posted/transmitted via the Service may differ from uploaded files as needed to meet data transmission standards, network/device constraints, or Service requirements

5. Provider’s Rights and Obligations

The Provider shall:

  • open the Account and provide access within 2 business days of registration;
  • send login credentials on the day of activation;
  • provide technical support (receive/handle requests, fix issues, assist with external integrations);
  • advise on use of functionality for the duration of these Terms;
  • keep Customer data (including recipient lists) confidential and not use it for purposes unrelated to these Terms;
  • notify of scheduled maintenance at least 24 hours in advance;
  • remedy unscheduled outages within a reasonable time after detection or notification.

The Provider may:

  • require timely payment;
  • change rates and prices for additional services by publishing updates on the Website;
  • request documents/information to verify compliance;
  • suspend or terminate access for violations of these Terms, applicable law, or for prohibited content;
  • disclose user data in response to official government requests only where legally required.

The Provider may refuse service or delete an Account for violations of Prohibited Users and Content

6. Customer’s Rights and Obligations

The Customer shall:

  • use the Service lawfully and in accordance with these Terms;
  • not grant third-party access without the Provider’s written consent;
  • change the password on first login and keep it confidential;
  • promptly report failures/issues;
  • refrain from creating/distributing prohibited content;
  • acknowledge you are the sole owner of, and responsible for, materials/content/data/information (including personal data of you or third parties) you submit or upload, or that you hold all necessary rights/permissions. You retain ownership; we may use/disclose it strictly per these Terms and our Privacy Policy;
  • independently resolve any claims/disputes arising from use of the Service.

The Customer may:

  • demand timely, quality services;
  • use all features included in the selected Plan;
  • receive support and clarifications;
  • rely on data safety and confidentiality;
  • receive notifications of changes to plans/terms and of complaints about their actions;
  • protect their interests and rights under these Terms and applicable law

7. Liability

Customer liability:

  • fully responsible for content distributed via the Service and its compliance with law, international norms, and these Terms;
  • responsible for accuracy and legality of data provided and for complying with copyright/third-party rights;
  • third-party claims related to the Customer’s actions are resolved by the Customer without involving the Provider;
  • indemnifies the Provider for losses/expenses (including legal fees) arising from violations of these Terms or use contrary to Prohibited Users and Content.

Provider liability:

  • not liable for interruptions caused by third-party networks (Internet, external APIs/data centers), force majeure, or actions of third parties;
  • provides the Service “as is” and does not guarantee absolute continuity, except where expressly stated;
  • total aggregate liability to the Customer is limited to the amount paid for the Service in the previous billing period.

General:

  • the Provider/Service are not liable for Customer losses caused by the Customer’s breach of these Terms or by using the Service for prohibited purposes;
  • refusal to cooperate in investigations of violations may result in termination without refund;
  • the Provider may seek court orders to prohibit actions that violate these Terms and harm the Service’s reputation.

8. Registration and Account

Eligibility: To register/use the Service, the Customer must:

  • be over 18 and have full civil/commercial capacity;
  • have their own website;
  • complete Registration;
  • unconditionally accept these Terms and the Privacy Policy;
  • provide accurate, up-to-date contact and payment information.

Account & Security:

  • The Customer is responsible for safeguarding credentials (email, password, etc.) and all activity under the Account, including actions by third parties who gained access. Suspected unauthorized access must be reported immediately.
  • The Provider is not responsible for consequences of third-party access resulting from the Customer’s negligence. Passwords are not stored in plain text; in case of loss, only password reset is provided. To update payment details, the Provider may adjust contact data in the Account.
  • The Customer must not request access to or information about accounts they do not own. Support requests are handled only with reliable proof of ownership.
  • Languages: Official service languages are English and Ukrainian.

9. Term and Termination

  • Effective date: upon Acceptance (e.g., registering, entering email and clicking “Sign Up,” or authorizing via social networks such as Facebook). Confirmation of registration constitutes full agreement.
  • Duration: continues while the Customer uses the Service (active Account) or until terminated by either party per these Terms.
  • Third-party registration: if registering on behalf of a legal entity, the registrant confirms they are authorized and, if not, bears personal responsibility.

10. Changes

  • Changes to Terms: The Provider may unilaterally amend these Terms. The new version takes effect upon posting on the Website and/or sending notice to the last known email address. Continued use for 10 calendar days after publication constitutes consent.
  • Changes to functionality: The Provider may modify the Service/Website/features at any time and may suspend or discontinue them in whole or in part without prior notice.

11. Payment and Plans

Subscription & recurring payments:

By subscribing to a paid plan, the Customer consents to automatic recurring charges per the selected plan, billed monthly or annually on the date of first payment, until canceled.

Billing terms:

Plan descriptions, feature limits, and pricing are on the Website and may change at any time. The minimum billing period is one month. Payment is due on the Payment Date (the calendar day corresponding to the first subscription payment). If limits are exceeded, the Customer must upgrade and pay the higher plan before the next Payment Date. If limits are exceeded at the end of a plan period, payment for the higher plan is due regardless.

Plan changes:

When using the free plan (“FREE”) and exceeding its limits, the Customer may temporarily upgrade to a paid plan and later return to FREE, provided templates/projects/users are brought back within FREE limits.

Use of Free plan content and data:

By using Claspo under the Free Plan, you grant Claspo a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, display, and distribute any content, designs, or materials you create with the Claspo Platform, including but not limited to widget layouts, text, images, and anonymized performance statistics.

Claspo may use such materials for marketing, analytical, educational, and promotional purposes, including on its website, blog, newsletters, social media, and advertising materials, without further notice or compensation to you.

Claspo will not publicly disclose any personally identifiable information or confidential business data. All data used for marketing or statistical purposes will be aggregated or anonymized.

If you do not wish Claspo to use your materials in this way, you may opt out at any time by contacting support@claspo.io. Upon receiving your request, Claspo will cease using your materials in any future publications or promotional content.

12. Payment Method and Refunds

  • No one-off payments: Access is subscription-only. You may subscribe, make the first payment, then cancel in Billing. Access remains until the end of the paid period, then the Account switches to FREE.
  • Credit cards: You must provide valid current card details and consent to automatic recurring charges. If card details change (including issuer auto-replacement), you consent to use of the new data. The Provider may suspend access until payment succeeds if a charge fails
  • Refunds: Refunds are available only if the Provider unilaterally ceases providing the Service without Customer violations. Otherwise, refunds are possible only if both are true: (i) no more than 30 calendar days have passed since the last payment; and (ii) the Service has not been used since payment (no templates created, no pop-up campaigns launched, etc.). Refunds are at the Provider’s sole discretion upon the Customer’s request.

Some plugins require additional recurring payments billed separately from the main plan. Plugin billing cycles may differ; some may require prepayment for the entire usage period. The Customer must keep plugin payments active until disabling them.

14. Changes to Pricing

The Provider may change pricing at any time by posting on the Website and/or emailing the Customer. New pricing takes effect upon publication or 7 days after notice, whichever occurs first. Discounts, payment processor fees, and special terms are not part of base pricing and are governed separately.

15. Account Closure and Agreement Termination

  • By either party: Either party may terminate at any time without cause. The Customer may delete their Account; the Provider may notify the Customer of termination.
  • Suspension/termination by Provider: The Provider may suspend or terminate access at any time, including without prior notice. If a paid Account is terminated by the Provider without Customer violations, the unused prepaid portion is refunded. No refunds are provided in other cases, including suspension/termination due to Customer violations
  • Deletion of inactive Accounts: If an Account remains inactive for 24 consecutive months, the Provider may delete it, including all related data, templates, and content.
  • Uniqueness / non-recoverability: Emails and social login data used for registration are unique and cannot be reused after deletion. The Provider does not restore such data after final deletion.
  • The Provider does not resolve internal disputes between parties claiming access/rights to the same Account. Such disputes must be resolved by the parties themselves, including via competent authorities.
  • The Provider may temporarily block an Account during a dispute to protect personal and commercial data.
  • The Account owner is deemed to be the person or organization listed as the primary contact and profile owner in the Service interface. In ambiguous cases, the Provider may require proof of legal status or a competent authority’s decision.

17. Data Protection (GDPR)

The Provider enables data subject rights consistent with Regulation (EU) 2016/679 (GDPR) and provides technical means to satisfy lawful Customer requests regarding:

  • the right to obtain a copy of personal data stored;
  • the right to rectification;
  • the right to erasure (“right to be forgotten”).

The Customer represents and warrants that use of the Service will comply with applicable laws, including but not limited to:

  • EU GDPR;
  • U.S. GLBA (Gramm–Leach–Bliley Act);
  • U.S. export controls and economic sanctions laws;
  • and other applicable international and national regulations.

If subject to any such rules, the Customer must ensure their own compliance. The Provider is not responsible for the Service’s conformity to laws governing the Customer’s activities. Prohibited use includes activities violating, inter alia:

  • U.S. FTC Act;
  • FCRA;
  • ECOA;
  • COPPA;
  • and other applicable e-commerce and data-protection laws.

The Customer shall indemnify the Provider for any losses, including legal fees and expenses, arising from violations of this section.

19. Remedies

Upon breach of these Terms, the Provider may seek injunctive relief or other remedies, including immediate termination of access.

If the Provider brings a claim for breach and prevails, it may recover all expenses, including reasonable attorneys’ fees and other statutory compensation. If the Provider must respond to a subpoena, court order, or other legal/administrative request related to the Customer’s actions, it may charge the Customer for associated costs, including expert fees.

21. Force Majeure

The Provider is not liable for delays or interruptions caused by events beyond its reasonable control, including natural disasters, war, strikes, power outages, hosting failures, cyberattacks, acts of government or regulators, changes in law, terrorist acts, or similar events.

22. Assignment

The Customer may not assign rights or obligations under these Terms without the Provider’s prior written consent. The Provider may assign its rights/obligations to affiliates, successors, or others at its discretion.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-laws rules. Courts located in Delaware, USA shall have exclusive jurisdiction over any dispute arising from these Terms or the Service. Each party submits to that jurisdiction.

24. Warranties

The Provider warrants it has all rights and authority necessary to enter and perform under these Terms.

By accepting these Terms, the Customer represents and warrants that:

  • accurate data were provided in payment documents;
  • the Customer enters into these Terms voluntarily, having (a) fully read the Terms, (b) fully understood the subject matter, and (c) fully understood the implications of entering into and performing under them;
  • the Customer has all rights and authority to enter into and perform under these Terms;
  • all provisions are clear and accepted unconditionally and in full, without conditions, exceptions, or reservations.

Congrats on making it to the end.

Thank you for taking the time to review Claspo’s policy.